The B&I Operations Academy prepares our people for senior management. Find out how it’s set to do that for Instore Catering Manager Helen Stevenson.
Making the most of people power
Here at Instore, we wouldn’t be able to provide your customers with the in-store dining experience they expect without our team of amazing people. So we take pride in nurturing them to reach their potential.
That’s why we were thrilled when Instore Catering Manager Helen Stevenson secured one of only 11 places on Business & Industry’s (B&I) coveted Operations Academy programme.
Designed to develop the leadership skills of talented managers, the Academy is a 15-18-month programme that provides candidates with the experience to take the next step towards a position in senior management.
A once-in-a-lifetime opportunity
The Academy is a fantastic opportunity for any B&I manager, and we know Helen’s excited to get started.
“I can’t wait,” she says. “One of my favourite elements of my current role is the chance to work closely with my regional and group managers. And I’m looking forward to the chance to see how other managers do things in different areas of the business.”
Passing a tough selection process
Despite being a strong candidate, there was no guarantee Helen would make it past the rigorous selection process.
First, she had to complete a written application, detailing why she’d be the right choice for the Academy. From here, she was shortlisted from a group of 80 people, and invited to the Academy’s assessment day — along with 39 others.
This involved different tests of ability, including designing a fictional village store — deciding how its layout would affect customer flow as well as sales — and a one-on-one interview to see how they would handle difficult situations and prioritise issues.
Mentoring the future of senior management
The next step of the process is the programme’s launch — when the candidates meet their mentors for the first time. A selection of senior B&I managers, these people will guide Helen and the others on their Academy journey.
Helen can’t wait to find out who she’ll be paired up with. “I really want to know,” she says. “But whoever it is, I’m looking forward to sharing knowledge and best practice with them, while learning more about different areas of B&I.”
We’re sure Helen will enjoy every minute of the Academy — not to mention an even-more successful career once she graduates. Congratulations to her for her hard work and dedication.